Terms and Conditions

1. Acceptance of Terms

Welcome to Stira. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", "Merchant", or "Driver") and Stira ("Stira", "we", "us", or "our") governing your access to and use of our mobile applications, websites, and associated delivery network services (collectively, the "Platform").

By downloading, registering, accessing, or placing orders through Stira, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must cease using the Platform immediately.

2. The Stira Platform Role

Stira is a technology platform that facilitates on-demand commerce and logistics in township and local communities by connecting:

• Customers seeking to purchase products or request courier delivery.
• Merchants & Spaza Stores offering goods, food, groceries, and services.
• Independent Delivery Couriers providing motorcycle, car, or bicycle transportation.

Unless explicitly stated otherwise, Stira does not manufacture, sell, or prepare goods directly. Merchants are solely responsible for the quality, safety, and legality of items sold, and independent couriers provide logistics under commercial service agreements.

3. User Accounts & Verification

To use certain features of Stira, you must register an account by providing an authentic mobile number:

• You agree to provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your credentials and account access.
• You must be at least 18 years of age or possess legal parental/guardian consent to enter into transactions.
• Stira reserves the right to suspend or terminate accounts that provide misleading information or engage in abusive conduct.

4. Orders, Delivery & Box-Fit Policy

All orders placed on Stira are subject to item availability and delivery route feasibility.

• Package Size & Weight Limits: On-demand courier packages must fit securely within standard delivery boxes or delivery backpacks ("if it fits in the box, we deliver") and must not exceed 20kg unless a specialized freight/van service is booked.
• Prohibited Items: You may not send or order illegal narcotics, counterfeit goods, firearms, flammable hazardous chemicals, stolen property, or unauthorized restricted substances.
• Accurate Addresses & Pins: Users are responsible for confirming correct drop-off addresses and location pins. Delivery is completed upon hand-off at the specified location.

5. Pricing, Payments & Payouts

• Transparent Pricing: Product prices, delivery charges, and applicable service fees are clearly itemized before you confirm an order.
• Payment Methods: Stira accepts major debit/credit cards, instant EFT, digital wallets, and approved local payment channels.
• Driver & Merchant Payouts: Courier delivery fees and merchant net sales are calculated and remitted according to Stira's standard weekly settlement schedules or on-demand wallet transfers.

6. Cancellations, Returns & Refunds

Under South Africa's Consumer Protection Act, 2008 (CPA):

• Order Cancellation: You may cancel an order before the merchant begins preparation or before the courier has been dispatched. Once in transit, cancellation may incur a service/delivery fee.
• Damaged or Missing Items: If items arrive damaged or incorrect, report the issue through the Activity tab or support channel within 24 hours with photos for prompt investigation, replacement, or refund.

7. Limitation of Liability

To the maximum extent permitted by applicable South African law, Stira shall not be liable for indirect, incidental, consequential, or punitive damages arising out of your access to or inability to use the Platform, unforeseen transit delays, or third-party merchant product defects.

8. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising from these Terms will be subject to the jurisdiction of the competent courts of South Africa, without prejudice to your consumer rights under the CPA and POPIA.

9. Contact & Legal Inquiries

For legal notices, terms clarification, or support regarding transactions on Stira, contact us at: