Delete Your Data

1. Overview

Stira ("we", "us", or "our") allows customers, merchants, and delivery couriers ("Users") to request the deletion of their account and associated personal information at any time. This page explains how to submit a deletion request, what gets deleted, and what we may be required to retain under South African law.

2. How to Request Deletion

You can request deletion of your Stira data using either method below:

• In-App: Open the Stira app, go to Profile → Settings → Account → Delete My Account, and confirm the request.
• By Email: Send a deletion request from your registered email or mobile number to [email protected] with the subject line "Data Deletion Request". Include your full name and registered phone number so we can verify your identity.

3. What Gets Deleted

Once your request is verified, we permanently delete or anonymize:

• Your account profile, name, email address, and phone number.
• Saved delivery addresses and location history.
• Saved payment tokens and linked payout details.
• Merchant or driver verification documents, where applicable.
• App usage data tied directly to your identity.

4. What We May Retain

Some information cannot be deleted immediately due to legal, tax, or fraud-prevention obligations under South African law. This includes:

• Transaction and order records required for tax, accounting, or financial audit purposes.
• Records needed to resolve open disputes, refunds, or fraud investigations.
• Information we are legally obligated to retain under South African statutory retention periods.

Retained records are securely archived and are not used for any ongoing marketing or operational purpose. They are deleted once the applicable retention period expires.

5. Processing Time

We verify and process all deletion requests within 30 days. You will receive a confirmation email once your data has been deleted or anonymized. If we need additional information to verify your identity, we will contact you at the email or phone number on file.

6. Contact & Information Officer

For questions about data deletion or to escalate a request, contact our Information Officer: